Terms & conditions

Orders

All orders are subject to our final confirmation and all the wines are offered subject to remaining unsold.
Prices are subject to change without notice. All the wines offered by TenCellars are professionally stored at ideal conditions in our Hong Kong warehouse, expect for the wines stated as 'on arrival'.
By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell wine to people under the age of 18.

Wine Conditions

All the wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of levels, conditions of cases, labels, capsules and corks for old wines. We do not accept returns, but we can provide specific pictures of the bottles if requested by email or contact us form.

Payment

Payment is due immediately upon confirmation of order. Method of payment is preferably in the form of bank transfer to our HSBC account, or we give the chance to the Customer to pay through Paypal with credit cards.
Upon receipt of proof of payment before 1pm, delivery can be arranged the next business day. Otherwise, an extra business day is required.
An order will be valid for 3 days. If payment is not received during this period, the order will be cancelled.

Breakages/Damages

All the customers are requested to examine the wines immediately upon collection or delivery for any damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter, and TenCellars can't be anyhow considered responsible.

Storage

We provide storage service to our clients, in our professional warehouse in Hong Kong, at ideal conditions (13-16 degrees, 75% relative humidity). All the wines ordered should be accepted for delivery or collected within 7 days.
Storage is charged at HK$18 per case per month (or any period less than a month).

Force Majeure

TenCellars shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Jurisdiction

All sales and contracts are governed by the laws of Hong Kong SAR.

Privacy Policy

The purpose of collecting personal information is to provide the best user experience on our website. All this information will always be kept confidential and protected by our encrypted data storage technology.

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